School Policies

student-handbook---25-November-20152

a. The School’s Management Team shall ensure a fair and reasonable refund policy is detailed for any payments made.

b.Time taken to process all refund requests will be done within 7 working days.

c. The School adopts the Refund Policy as per the Standard Student Contract as set out by CPE. This Policy will act as a framework in guiding the implementation of detailed refund processes and procedures in the following areas:-

i. Refund for Withdrawal Due to Non-Delivery of Course

ii. Refund for Withdrawal Due to Other Reasons

iii. Cooling off Period

d. School Refund Policy as per clauses in the Standard Student Contract: –

Refund for Withdrawal Due to Non-Delivery of Course:

The PEI will notify the Student within three (3) working days upon knowledge of any of the following:

i. It does not commence the Course on the Course Commencement Date;

ii. It terminates the Course before the Course Commencement Date;

iii. It does not complete the Course by the Course Completion Date;

iv. It terminates the Course before the Course Completion Date;

v. It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of the standard student contract within any stipulated timeline set by CPE; or

vi. The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

Refund for Withdrawal Due to Other Reasons:

If the Student withdraws from the Course for any reason other than those stated in Clause 2.1 of the standard student contract, the PEI will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund the Student an amount based on the table in Schedule D of the standard student contract.

Refund during Cooling-off Period:

The PEI will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.

The Student will be refunded the highest percentage (stated in Schedule D of the Standard Student Contract) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.


Refund Procedure

Fill up Refund Request Form and submit to the School

School will meet up with you to acknowledge the refund request and to work out if any refund is eligible.

Any refund amounts will be subjected to the school’s Management approval.

The school will inform you of the outcome of the refund request.

Should you be eligible for refund, the school will inform you when to collect the refund.

The whole refund process will not take more than 7 working days from date of application.

Transfer and Withdrawal Policy

A student who requests for an internal course transfer within the School must have their existing contract terminated. A new student contract will be signed based on the procedures for executing student contracts.

Request for transfer will only be considered for students that do not have any outstanding payments due to Pink Room.

A student who transfers from his/her current course to another course within the School shall be deemed to have withdrawn from the Course. Course fees paid for the current course can be transferrable to the new course subject to the School’s approval. Any transfer of fees will be prorated on the unconsumed fees. The School reserves the right to not grant transfer for course fees.

The student must also fulfill all the admissions criteria of the new course and will be subjected to the School’s student selection and admission procedures.

A student who withdraws from the School to enroll with another school shall be deemed to have withdrawn from the School and the refund policy and procedures shall apply.

Conditions for granting of Transfer and Withdrawal:

All outstanding fees must be settled prior to request for withdrawal and/or transfer

Student to fill in Course Transfer / Withdrawal Request Form, including submission of any supporting documents and adhering to the process as stated in the Course Transfer and Withdrawal Procedures.

Student Pass Status

For Course Transfers

For Student’s Pass holder, course transfer is subject to ICA’s approval of the new Student’s Pass.

In the event that an application pertaining to transfer is rejected by ICA, the student is required to cancel his current Student’s Pass within 7 days.

For Course Withdrawals

Student’s Pass holder is required to submit his/her passport and Student’s Pass to the School for cancelation of Student’s Pass with ICA.


Transfer / Withdrawal Procedure

Student to fill in Course Transfer / Withdrawal Request Form, including submission of any supporting documents.

Requests for transfer are treated as withdrawal from a course and treated as a new application for a new course. Student must meet the entry requirements of the course applied for.

For students under 18 years old, request for transfer/withdrawal must be accompanied by student’s parent/ guardian approval in written form.

Request for transfer/withdrawal will only be considered for students that do not have any outstanding payments due to The Pink Room International Nail Academy.

Course fees paid for the current course can be transferrable to the new course subject to The Pink Room International Nail Academy approval. Any transfer of fees will be prorated on the unconsumed fees. The Pink Room International Nail Academy reserves the right to not grant transfer for course fees.

Outcome of application for transfer/withdrawal of course processed and notified in writing within 4 weeks from the date of submission of written request for transfer/withdrawal.

Upon approval of the transfer/withdrawal, the previous student contract will be considered as void.

Refund Policy shall apply for all qualified refunds.

Upon release of results, students who are dissatisfied with the outcome may submit an Examination Appeal Form. This is to be done within 7 working days of the release of examination results.

The Pink Room International Nail Academy will acknowledge receipt of the Examination Appeal Form within 3 working days.

The Pink Room International Nail Academy will review the appeal request and decide if it is a valid appeal. All decisions made by the Examination Board are final.

Student will be informed of the final decision within one month from the date of the appeal.

The Pink Room International Nail Academy accepts both written (emails / letters / Feedback Forms) and verbal communications (meetings / telephone correspondences) for ease of providing feedback.

Student Services Department will respond to respective students within 3 working days of receipt of the feedback / complaint.

Student Services Executive will review the feedback / complaint and discuss it with relevant parties on issue raised. A formal investigation will be carried out if necessary.

If the parties still cannot resolve the situation amicably with mutual regard to the grievance involved, the matter will be escalated to the CEO/ Academic Director for a final resolution within 21 working days from the date of official filing of the written statement.

In the event that the Student and the school are unable to resolve a dispute in accordance with the grievance resolution procedure, the Student and the school shall refer the dispute to the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through the CPE Student Services Centre for mediation prior to instituting any legal action or proceedings.


Dispute Resolution Procedure

Fill in the Feedback Form and submit it to the School.

The School will acknowledge your feedback/complaint within 3 working days.

Within 14 days, the School will propose a solution to you.

Should you not be satisfied with the solution, the matter will be escalated to the CEO/Academic Director.

Should the final resolution still be unsatisfactory, you will be referred to the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through the Council for Private Education Student Services Centre.

The entire process should not take more than 21 working days.