School Policies

a. The School’s Management Team shall ensure a fair and reasonable refund policy is detailed for any payments made. A computation of the refund amount will be communicated to the students.

b. Time taken to process all refund requests will be done within 7 working days.

c. The School adopts the Refund Policy as per the Standard Student Contract as set out by CPE. This Policy will act as a framework in guiding the implementation of detailed refund processes and procedures in the following areas:-

i. Refund for Withdrawal Due to Non-Delivery of Course

ii. Refund for Withdrawal Due to Other Reasons

iii. Cooling off Period

d. School Refund Policy as per clauses in the Standard Student Contract: –

student-handbook---25-November-20152Non Refundable Fees: 

  • Course Notes
  • Course Material

 

Conditions where a course may be cancelled:

  • The teacher is suddenly hospitalized and a substitute teacher cannot be found.
  • The intake does not meet minimum enrollment of 5 students

 

Refund for Withdrawal Due to Non-Delivery of Course:

The PEI will notify the Student within three (3) working days upon knowledge of any of the following:

i. It does not commence the Course on the Course Commencement Date;

ii. It terminates the Course before the Course Commencement Date;

iii. It does not complete the Course by the Course Completion Date;

iv. It terminates the Course before the Course Completion Date;

v. It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of the standard student contract within any stipulated timeline set by CPE; or

vi. The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

Refund for Withdrawal Due to Other Reasons:

If the Student withdraws from the Course for any reason other than those stated in Clause 2.1 of the standard student contract, the PEI will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund the Student an amount based on the table in Schedule D of the standard student contract.

Refund during Cooling-off Period:

The PEI will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.

The Student will be refunded the highest percentage (stated in Schedule D of the Standard Student Contract) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.


Refund Procedure

Fill up Refund Request Form and submit to the School

School will meet up with you to acknowledge the refund request and to work out if any refund is eligible.

Any refund amounts will be subjected to the school’s Management approval.

The school will inform you of the outcome of the refund request. Should you be eligible for refund, the school will inform you when to collect the refund.

Student is to acknowledge receipt of Refund Amount in the Refund Settlement Letter.

The whole refund process will not take more than 7 working days from date of application.

Transfer and Withdrawal Policy

A student who requests for an internal course transfer within the School must have their existing contract terminated. A new student contract will be signed based on the procedures for executing student contracts.

Request for transfer will only be considered for students that do not have any outstanding payments due to Pink Room.

A student who transfers from his/her current course to another course within the School shall be deemed to have withdrawn from the Course. Course fees paid for the current course can be transferable to the new course subject to the School’s approval. Any transfer of fees will be prorated on the unconsumed fees. The School reserves the right to not grant transfer for course fees.

The student must also fulfill all the admissions criteria of the new course and will be subjected to the School’s student selection and admission procedures.

A student who withdraws from the School to enroll with another school shall be deemed to have withdrawn from the School and the refund policy and procedures shall apply.

Conditions for granting of Transfer and Withdrawal:

All outstanding fees must be settled prior to request for withdrawal and/or transfer

Student to fill in Course Transfer / Withdrawal Request Form, including submission of any supporting documents and adhering to the process as stated in the Course Transfer and Withdrawal Procedures. All request must be made in writing. Verbal notice is not accepted.

Student Pass Status

For Course Transfers

For Student’s Pass holder, course transfer is subject to ICA’s approval of the new Student’s Pass.

In the event that an application pertaining to transfer is rejected by ICA, the student is required to cancel his current Student’s Pass within 7 days.

For Course Withdrawals

Student’s Pass holder is required to submit his/her passport and Student’s Pass to the School for cancelation of Student’s Pass with ICA.


Transfer / Withdrawal Procedure

Student to fill in Course Transfer / Withdrawal Request Form, including submission of any supporting documents.

Requests for transfer are treated as withdrawal from a course and treated as a new application for a new course. Student must meet the entry requirements of the course applied for.

For students under 18 years old, request for transfer/withdrawal must be accompanied by student’s parent/ guardian approval in written form.

Request for transfer/withdrawal will only be considered for students that do not have any outstanding payments due to The Pink Room International Nail Academy.

Course fees paid for the current course can be transferable to the new course subject to The Pink Room International Nail Academy approval. Any transfer of fees will be prorated on the unconsumed fees. The Pink Room International Nail Academy reserves the right to not grant transfer for course fees.

Outcome of application for transfer/withdrawal of course processed and notified in writing within 4 weeks from the date of submission of written request for transfer/withdrawal.

Upon approval of the transfer/withdrawal, the previous student contract will be considered as void.

Refund Policy shall apply for all qualified refunds.

A. Students To Submit Course Deferment Form

  • Students requesting for a Course Deferment will need to fill up the Course Deferment Form with supporting documents and submit the Form to the Admin Executive.
  • Student Interview with Admin Executive
  • Admin Executive will arrange for an interview session who will discuss with the student the academic implications of deferment and to understand the reasons for deferment and if possible, find a solution to avoid deferment.
  • Student is to sign off on the Course Deferment Form to acknowledge if they would like to retract or proceed with the course deferment.

 

Note:

  • Student must complete the course, including the deferred period, within 2 years from the Course Commencement Date stated in the Student Contract.
  • For students below 18 years of age, Admin Executive to contact parents/guardians to verify that they give their consent for the request for deferment.

 

B. Approval Of Course Deferment By Academic Department

  • If student decides to defer from current course, the request would need to be approved by the Head, Academics.

 

C. Issue Letter To Effect Course Deferment

  • An official notification to effect the Course Deferment Request would also be issued to students. This would be done upon the approval by Management.
  • Operations Department is to check that the whole deferment procedure has been completed, an official notification has been issued, and addendum to PEI Student Contract has been signed.

The student / applicant can submit an appeal to the School for the following issues: 

  • rejection of applicant for a course
  • examination results and marking of scripts
  • disciplinary actions taken by the School
  • dismissal or suspension of the student
  • retention, graduations and other awards
  • other actions or decisions made by the School pertaining to the student

The appeal case that is submitted to the School’s CEO will be reviewed on a case by case basis.

Appeal of Assessment Results
Upon release of results, students who are dissatisfied with the outcome may submit an Examination Appeal Form. This is to be done within 7 working days of the release of examination results.

The Pink Room International Nail Academy will acknowledge receipt of the Examination Appeal Form within 3 working days.

The Pink Room International Nail Academy will review the appeal request and decide if it is a valid appeal. All decisions made by the Examination Board are final.

Student will be informed of the final decision within one month from the date of the appeal.

The Pink Room International Nail Academy accepts both written (emails / letters / Feedback Forms) and verbal communications (meetings / telephone correspondences) for ease of providing feedback.

Operations Department will notify relevant departments of any feedbacks and complaints, and will respond to respective students within 3 working days of receipt of the feedback / complaint. Students must be kept informed of the status of their feedback / complaints.

Management Team will review the feedback / complaint and discuss it with relevant parties on issue raised. A formal investigation will be carried out if necessary.

All feedbacks / complaints must be resolved within 21 working days, otherwise, Student must be notified with the reasons for the delay.

In the event of any appeals for retention, suspension, expulsion and awards, the School’s Dispute Policy and Process shall follow.

In the event that the Student and the school are unable to resolve a dispute in accordance with the grievance resolution procedure, the Student and the school shall refer the dispute to the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through the CPE Student Services Centre for mediation prior to instituting any legal action or proceedings.


Dispute Resolution Procedure

Fill in the Feedback Form and submit it to the School.

The School will acknowledge your feedback/complaint within 3 working days. The school will review the feedback / complaint and discuss it with relevant parties on issue raised. A formal investigation will be carried out if necessary.

The School will propose a solution to you. You should acknowledge the situation within 14 working days, whether he / she accepts or is satisfied with the proposed solution.

You may escalate the matter up to the CEO (for non-academic issues) or the Head, Academics (for academic issues) if the solution is unsatisfactory, for further investigations and actions.

Should the final resolution still be unsatisfactory, you will be referred to the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through the Committee for Private Education Student Services Centre.

The entire process should not take more than 21 working days.

Note: As Feedback can be generic and / or positive, the School will have the discretion of the need to reply to students.

The School will ensure that all students that have applied for the course understand the School’s Late Payment Policy, and acknowledge this by signing on the Student Contract.
As per the Student Contact (with reference to Section 1 Course Information and Fees), the School will consider payments made 7 days made after the scheduled due date(s) included in Schedule B in the Student Contract as late payments.
Students that pay after the scheduled due dates may have a late payment fee of $50 imposed on them. Students are required to pay this extra fee in addition to their current payment.
Students that do not comply with this policy will be considered for withdrawal from the course.

Detailed information can be found in the Student Handbook.